Shipping policy

Where we ship

We currently deliver within the Republic of Ireland only.

What delivery costs

Delivery is free on every order. There is no minimum spend and no charges added at checkout.

Where your order ships from

Every order ships from our warehouse at Unit 44, Block I, Southern Cross Business Park, Boghall Road, Bray, Co. Wicklow, A98 HD43. We hold the stock, and we pick, pack and dispatch each order ourselves — nothing is sent to you from a third party abroad.

Because your order is posted within Ireland, there are no customs charges, import duties or international handling fees for you to pay.

How long it takes

Processing time: orders are normally processed within 1–2 business days.

Transit time: standard delivery usually takes 3–7 business days after dispatch.

Estimated total delivery time: most orders arrive within 4–9 business days from the date the order is placed.

Tracking your order

You will receive a dispatch email with tracking as soon as your order leaves our warehouse. You can also follow progress on our order tracking page at any time.

If something goes wrong

Peak periods and severe weather can cause delays. If more than 9 business days have passed since you placed your order and your parcel has not arrived, email support@madenot.com and we will chase it with the carrier on your behalf.

Contact

madenot is a trading name of RAD ECOM LIMITED, registered in Ireland, company number 638589. Registered office: 72 Castleheath, Malahide, Dublin, K36 KF10, Ireland. Warehouse and returns: Unit 44, Block I, Southern Cross Business Park, Boghall Road, Bray, Co. Wicklow, A98 HD43, Ireland. Email: support@madenot.com Hours: Monday–Friday 8:00–17:00, Saturday–Sunday 9:00–16:00 (Irish time). We answer within 12 hours.